Number of Employees: 125K+
Headquarters: 201 East Fourth Street Cincinnati, Ohio 45202
Convergys strives to provide clients with the ability to consistently deliver exceptional customer service. Through customer management solutions, clients are able to reduce operational costs and increase customer satisfaction through technical support, outbound services, analytics and many other features. No matter the industry a company operates in, it is possible to boost customer management practices through Convergys industry-specific solutions. Many clients taking advantage of these solutions include those operating in the technology, communications, healthcare and travel industries.
There are several ways to apply for employment through Convergys, including through online application processes and through staffing agencies. The interview process itself is extremely detailed, with many technical questions. Job applicants may or may not be required to complete computer-based testing before going through an actual interview, and it should be expected that much conversation about the interview will take place via email.